![]() The Consumer Review Fairness Act makes it illegal for companies to include standardized provisions that threaten or penalize people for posting honest reviews. What specific conduct is prohibited by the statute? requires people to give up their intellectual property rights in the content of their reviews.imposes a penalty or fee against someone who gives a review or.bars or restricts the ability of a person who is a party to that contract to review a company’s products, services, or conduct.In summary, the Act makes it illegal for a company to use a contract provision that: What does the Consumer Review Fairness Act prohibit? ![]() It also applies to consumer evaluations of a company’s customer service. ![]() And it doesn’t just cover product reviews. The law protects a broad variety of honest consumer assessments, including online reviews, social media posts, uploaded photos, videos, etc. What kind of reviews does the law protect? Here are some basic tips for complying with the law. Some companies put contract provisions in place, including in their online terms and conditions, that allowed them to sue or penalize consumers for posting negative reviews. The Consumer Review Fairness Act was passed in response to reports that some businesses try to prevent people from giving honest reviews about products or services they received. But another group is also harmed when others try to squelch honest negative reviews: businesses that work hard to earn positive reviews. Is your company complying?Ĭontracts that prohibit honest reviews, or threaten legal action over them, harm people who rely on reviews when making their purchase decisions. The Consumer Review Fairness Act (CRFA) protects people’s ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media.
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